1. Return and Replacement Policy:
Products purchased at New Vintage Furniture cannot be exchanged, canceled, or returned.
Dispatched items are not subject to cancellation, exchange, or refund unless there is a manufacturing defect.
Each item undergoes a quality check by our professionals before shipment.
If a product appears defective or damaged, it must be reported to the delivery agent and subsequently to customer care, with proof attached and sent to hello@nvera.in.
The purchaser placing the order must ensure awareness of product dimensions, as replacement is not applicable if the item does not fit through hallways or entrances.
The customer must be present at the time of delivery to inspect the products.
2. Warranty:
New Vintage Furniture provides a 1-year warranty as a free-of-cost service and a 10-year paid service for the following defects:
Termites
Beetles
Checks and splits
Exceptional Cases:
Damage due to moisture and temperature variations will be treated as Fee-For-Service (FFS).
Furniture kept under direct sunlight or transported to locations with dry weather conditions may develop cracks.
Support:
For further assistance, contact us at hello@nvera.in
DOORSTEP SERVICE DELIVERY
Ordered products shall be delivered under the following conditions:
For residences or offices situated on the ground floor, products will be handed over at the doorstep.
For multi-level buildings, products will be placed in a secure lobby area after informing the security desk.
Arrangement of manpower to move the furniture inside any space is the sole responsibility of the customer.
New Vintage Furniture or our logistics partner will not be responsible if the furniture ordered does not fit into your premises.